Refund Policy
This Refund Policy forms part of our Terms of Service.
1. All purchases are final
Credit packs give immediate access to digital content that is generated and delivered the moment you use them. All credit pack purchases are final and non-refundable, including credits that are unused, partly used, or have expired, except as set out in sections 4 and 5 below or where mandatory law requires otherwise.
2. Try before you buy
Every new account gets 15 free credits, enough to source ideas and receive a complete A.I.M. Score with its full breakdown. Please use them to decide whether the Platform suits you before buying a pack.
3. Right of withdrawal (EU, EEA and UK consumers)
Before completing a purchase, you must expressly agree that delivery of the credits starts immediately and acknowledge that you lose your 14-day right of withdrawal once the credits are added to your account. Having given that consent, you cannot withdraw from the purchase afterwards.
4. Technical errors: credits returned
If an action fails because of a problem on our side, such as a generation error, an empty result or an unreadable result, the Platform automatically returns the credits for that action.
If you believe credits were taken without a usable result and were not returned:
- Email info@angeingabire.com within 14 days of the action.
- Include your account email, the action (for example, Business Blueprint), the approximate date and time, and a short description or screenshot.
- We will review your account records. If we confirm the error, we will return the credits to your account. Credits returned for errors never expire.
Returning credits for a confirmed error is a correction, not a cash refund.
5. When we refund money
We will refund money to your original payment method if:
- You were charged twice for the same purchase because of a technical error.
- A payment was made without your authorization and you report it promptly.
- Credits you paid for were never added to your account, and we cannot add them.
- We permanently discontinue the Platform, or close your account for a reason other than your breach of our Terms, in which case we refund the value of your unused, unexpired purchased credits.
- Mandatory consumer law in your country requires a refund.
Approved refunds are issued through Stripe, usually within 5 to 10 business days, depending on your bank.
6. What is not refundable
- Changing your mind after purchase.
- Dissatisfaction with AI-generated content, scores or recommendations, which are estimates by nature.
- Credits that expire unused after 30 days.
- Credits lost when you delete your account.
- Credits used on actions that completed successfully, even if you mistyped your inputs.
- Accounts suspended or closed for breaching our Terms.
7. Chargebacks
Please contact us before disputing a charge with your bank. Most problems can be solved quickly. If you file a chargeback without contacting us first, we may suspend your account while the dispute is resolved. If the chargeback is decided in your favor, the credits from that purchase will be removed. Your receipt and bank statement show Ange Ingabire LLC, the company that operates the AI Productization Lab. If you don't recognise a charge, write to us at info@angeingabire.com before contacting your bank.
8. Contact
Ange Ingabire LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@angeingabire.com